We currently only offer ready-to-assemble (RTA) cabinets. We do have a wide variety so feel free to check them out.
Do your cabinets have a warranty
Our RTA cabinets come with a limited lifetime warranty. Upon proper documentation, we will also take care of any damages that occur during shipping.
Where are you located?
We are based in Seattle, WA and ship from several different warehouses in order to keep the $299 flat rate shipping possible. For purchases over $2,000 we offer FREE shipping within the contiguous US.
Who can I contact for customer service?
Please call us a +1 (845) 315-5316 to speak with our team or email us at info@renoera.com with any questions or concerns you may have.
Do you offer samples?
We offer sample cabinet doors with standard UPS shipping. These will usually ship one day after your order has been placed. We greatly recommend all customers to order samples. Cabinet finishes vary in appearance from screen to screen as well as under different types of lighting.
CABINET INFORMATION
Are cabinets shipped assembled?
We offer both ready-to-assemble and pre-assembled cabinets, depending on the color and collection.
What are Ready-to-Assemble (RTA) cabinets?
Ready-to-Assemble (RTA) cabinets are brand new individually packaged cabinets and they are ready for easy assembly. Assembly times will vary based on the type of cabinet and the sizing. Wall cabinets should be able to be assembled in 7-10 minutes and base cabinets in 10-15 minutes. Larger cabinets such as pantries, lazy susans, or oven cabinets may take a bit longer because of the additional pieces.
How do I assemble the cabinets?
Our cabinets will come packaged with screws, L brackets etc. and instructions to help with assembly. Only basic tools will be needed. We recommend two people assemble the cabinets and allow for 15-45 minutes of assembly time per cabinet. We have videos to assist you in the process. They can be found under Support.
Can I get assistance with designing my kitchen or bathroom?
Of course! We offer a professional 3D design service free of charge. Please visit our Free Design page for more details.
PAYMENTS
Which forms of payment do you accept?
We accept all major credit and debit cards. We require credit card authorization to start your order so it might appear as PENDING. Your credit card will only be charged when your order is fully processed. Allow for 1-3 business days for the order to appear on your statement. For questions or issues regarding payment, our office hours are from 9:00 am - 5:00 pm PST. During weekdays, emails will be replied to within 24 hours.
Can I cancel my order?
Orders may be cancelled within 12 hours with no penalty. After 12 hours, we may have already processed your order and you may be charged a restock fee.
ORDER INFORMATION
Do you charge sales tax on the orders?
RenoEra will charge sales tax according to local state tax laws. Please check the sales tax applied to your order during checkout for more information.
How do I check my order status and track my order?
Once your order has shipped, you will receive an email with tracking information from RenoEra.
SHIPPING & DELIVERY INFORMATION
When will the order be shipped?
The lead time for unassembled (RTA) cabinet orders is 1-3 weeks. Lead times begin 24 hours after the customer places the order.
Is it possible for my order to be received faster than 1-2 weeks?
Receiving orders faster than 1-2 weeks is possible, but dependent on the proximity to our warehouses and the amount of inventory available.
RETURN POLICY
RenoEra Return Policy
At RenoEra, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we’re here to assist.
For any questions or concerns, please contact our support team. Your satisfaction is our priority.
Eligibility for Returns
Certain colors are eligible for return, while others are not. For clarification on whether the brand you purchased is eligible for return, please contact us at info@renoera.com.
Items must be returned within 30 days of receipt.
Returned items must be in their original, unopened, and undamaged packaging. Items
that are not in their original condition, are damaged, or have missing parts (not due to
our error) will not be accepted.
Custom items and items marked as "Final Sale" are non-refundable.
Return and Restocking Fees
The customer is responsible for the cost of return shipping.
Returned items are subject to a 25% restocking fee.
Damages or Issues Upon Receiving
Please inspect your order within 7 days of delivery.
If your order is defective, damaged, or if you received the wrong item, email us at
info@renoera.com with your order number and detailed photos of the damage or
defect. We will assess the issue and work to resolve it promptly.
Return Process for Eligible Items
1. Email info@renoera.com with your order number and reason for the return.
2. Our customer service team will review your request and provide further instructions.
Refunds
Refunds will be processed within 10 business days of receiving the returned item.
Refunds will be issued to the original payment method, minus any applicable
restocking fees and shipping costs.
Warranty
Scope of Coverage
Covers defects in material and workmanship for cabinetry, door hinges, and drawer glides.
Natural variations in wood (color, grain, aging) and environmental effects (light, moisture) are generally not covered.
Claims Process
Proof of purchase required. Please contact +1 (845) 315-5316 with a detailed description and photos of the defect. .
Exclusions
Normal wear and tear, improper handling, storage, installation, modifications, misuse, abuse, and negligence. Damage from environmental conditions (humidity, temperature changes) and specific finishes (e.g., white paint).
Warranty Limitations
The warranty is non-transferable
• No liability for incidental or consequential damages.
• Replacement parts may not exactly match original due to product updates.
What is covered under the Limited Warranty?
This warranty covers defects in materials and workmanship for cabinets, door hinges, and drawer glides under normal use.
How long does the warranty last?
Coverage periods vary based on colors; Generally, it starts with 1-5 years and may extend to a limited lifetime warranty.
Are natural wood variations and aging covered?
No, natural variations in color, grain, and aging due to environmental exposure are not covered.
How do I file a warranty claim?
Contact +1 (845) 315-5316 with proof of purchase and a detailed description of the defect. Follow their specific claim submission process.
Are labor costs for removal and reinstallation covered?
No, labor costs and additional expenses for removal and reinstallation are typically not covered.
Can I transfer my warranty to a new owner if I sell my house?
No, the warranties are generally non-transferable and apply only to the original purchaser.
